Privacy Policy & Terms of Service
Last updated: March 2026
Privacy Policy
Creative Tone Media ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This privacy policy explains what information we collect, how we use it, and what choices you have. It applies to all interactions with our website, forms, landing pages, and marketing communications.
Information We Collect
We collect information you provide directly to us when you fill out a form, book a strategy call, subscribe to our email list, or contact us. This typically includes:
Contact information — your name, email address, and phone number
Business information — your company name, industry, website URL, and current marketing situation
Communication content — any messages, questions, or details you provide in forms or emails
We also collect certain information automatically when you visit our website:
Device and browser information — IP address, browser type, operating system, and screen resolution
Usage data — pages visited, time spent on pages, referring URLs, and click behavior
Tracking data — information collected through cookies, pixels, and similar technologies (see Cookies section below)
How We Use Your Information
We use the information we collect to:
Respond to your inquiries and schedule strategy calls
Provide the marketing services you've engaged us for
Send you marketing communications, tips, and updates (you can opt out at any time)
Improve our website, services, and advertising
Analyze website traffic and user behavior to make our site more useful
Comply with legal obligations
We do not sell your personal information to third parties. Period.
Cookies
Our website uses cookies and similar tracking technologies to improve your experience and measure the effectiveness of our marketing. These include:
Essential cookies — required for the website to function (form submissions, navigation)
Analytics cookies — help us understand how visitors use our site (Google Analytics)
Advertising cookies — used to measure ad performance and build retargeting audiences (Meta Pixel, Google Ads tag)
You can control cookies through your browser settings. Disabling certain cookies may limit some website functionality.
Third-Party Services
We use third-party services to operate our business and deliver our services. These providers may have access to your information as needed to perform their functions, but they are not permitted to use it for other purposes. Our key providers include:
Google (Analytics, Ads, Workspace) — website analytics, advertising, and business communications
Meta (Facebook, Instagram) — advertising and audience targeting
GoHighLevel — CRM, forms, automated communications, and appointment scheduling
Notion — internal project management and client reporting
Stripe — payment processing (if applicable)
Each of these providers has their own privacy policy governing how they handle your data.
Data Retention
We retain your personal information for as long as necessary to provide our services, maintain our business relationship, and comply with legal obligations. If you're a lead or prospect, we retain your contact information for up to 24 months after your last interaction with us. If you're a client, we retain your information for the duration of our engagement and for 36 months afterward for reference and legal compliance.
You can request deletion of your data at any time (see Your Rights below).
Your Rights
Depending on where you live, you may have certain rights regarding your personal information, including:
The right to access the personal information we hold about you
The right to request correction of inaccurate information
The right to request deletion of your information
The right to opt out of marketing communications
The right to withdraw consent for data processing
To exercise any of these rights, contact us at the email address below. We'll respond within 30 days.
Contact Us
If you have questions about this privacy policy or want to exercise your data rights, reach out to us:
Creative Tone Media
Email: [email protected]
Terms of Service
Agreement to Terms
By accessing or using the Creative Tone Media website, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you should not use our website.
Services
Creative Tone Media provides digital marketing services including but not limited to paid advertising management, ad creative production, website and landing page development, marketing consulting, and related services. Specific services, deliverables, timelines, and pricing are defined in individual client agreements and are not governed by these website terms.
Website Use
You may use our website for lawful purposes only. You agree not to:
Use the website in any way that violates applicable laws or regulations
Attempt to gain unauthorized access to any part of the website or its systems
Use automated tools to scrape, copy, or extract content from the website
Submit false or misleading information through any forms
Interfere with the proper functioning of the website
Intellectual Property
All content on the Creative Tone Media website — including text, graphics, logos, images, videos, and design elements — is owned by Creative Tone Media or used with permission. You may not copy, reproduce, distribute, or create derivative works from our content without written permission.
Disclaimers
Our website and its content are provided "as is" without warranties of any kind. While we strive to keep information accurate and up to date, we do not guarantee the completeness or accuracy of any content on the site.
Marketing results referenced on our website (including case studies, testimonials, and performance metrics) reflect the specific circumstances of individual clients. Past performance does not guarantee future results. Your results will depend on your market, budget, industry, and other factors.
Limitation of Liability
Creative Tone Media shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or reliance on any information provided on it.
Changes to These Terms
We may update these terms from time to time. Changes will be posted on this page with an updated "last updated" date. Continued use of the website after changes are posted constitutes acceptance of the revised terms.
Governing Law
These terms are governed by the laws of the state in which Creative Tone Media operates. Any disputes arising from these terms will be resolved in the appropriate courts of that jurisdiction.
Last updated: March 2026
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